A highly critical determinant of effectiveness at the individual and team level is emotional intelligence. Mature individuals who are able to manage their own emotions are able to transfer valuable mental space, acumen, energy and time to objective task orientation

Individuals with a low Emotional Quotient typically exhibit following behaviouralpatterns :

• Predisposition to conflict
• Low motivation
• Inability to meet targets / fear of targets
• Confusion / unexplained dissonance with environment and organization
• Unwillingness / inability to develop subordinates / delegate task effectively
• Avoidance of stressful situations / procrastination
• Excessive worry and concern
• Unmanageable anger
• Non assertion... inability to say 'NO'
• Psychosomatic illnesses